A waste of my time! Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. United Arab Emirates "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. The higher priority tasks, I complete first. Even if you're not leading a team, you can still demonstrate the qualities of a leader! Once You Subscribed, Don't Forget To Verify It From Your Email Address. This training includes topics on transportation management, government policy and workplace safety.". Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Learning how to respond when given a performance review or negative feedback is essential. My experience was great during the interview session. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Talk to the interviewer about your ability to create a variety of potential scenarios. I am happy to comply with any checks that you need to conduct.". Get More Information About Our Dnata Interview Questions. Fax:+971 4 3166144, dnata Cargo ", "I have many accomplishments of which I am proud. We do not claim our questions will be asked in any interview you may have. The two sectors bring their challenges, so it is difficult to choose a preference. Free interview details posted anonymously by Dnata interview candidates. 3 round of interview. 1.Technical 2 technical 3 managerial 3 round of interview. I admire the creativity and unconventional thinking in business and arts.". I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. an. This site uses cookies. Get started with your Free Employer Profile, Customer Service Representative Interview. In one instance, I had a new coworker who was having some troubles fitting in. M.Roxas Highway One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". I refused to lie, and we stayed late. I applied online. . Lamentamos There were a few key takeaways from this experience. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. "I am happy to comply with any background check required. how do you handle your stress in a difficult time? ". Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Wenn Research the company online to discover any opportunities for future growth. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Customer Service Agent salaries at Dnata can range from 12,143 - 25,205 per year. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . I couldnt complete the last two. Be sure to research the kind of environment offered in this position before the interview. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. Contact us here. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. This question is not an opportunity to complain about your previous job or company! This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. I do this to ensure that the more complicated parts of my projects are taken care of right away. The ability to make . There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Glassdoor users rated their interview experience at. "In the past few years I was able to upgrade my education while still working full time. It is okay to brag a little bit when answering this question. "Workplace health and safety are critical topics to me. I was top of my class, and working full time. I interviewed at Dnata (Sydney). Report. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} "I feel that it is a vital approach to create alternative scenarios in all situations. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Also, what types of career growth opportunities would follow this position? No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. I worked very hard! "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Things have gone very well for me so far, and I am thankful for that. It's always a great idea to have questions ready for the interviewer. Are you someone who can handle stress on the job? After a week, I was called to report to start my duty. Written and technical interview conducted. "My interest is to have a long-term and successful career within transportation infrastructure. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. When workloads increase, stress levels do too. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Please fill in the following fields with proper details. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. The next question was what does API stand for, which I gave the answer. Where do you see yourself growing within Dnata? I believe there are always opportunities for leadership - you have to keep your eyes open! I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. If I were to be asked to lie, I absolutely would not do that. Read more interview questions at dnata. Questions were about math, eye sight, english Grammer and passages but very tricky. Self-motivated individual and strongly believes in teamwork. Other times, we will mindfully move a job for last because we feel that it makes the most sense. How do you react? | . Recruiter contacted me11 %. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. per informarci del problema. Are there any courses you would recommend I take to round out my experience? "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. Why do you specifically want to work for Dnata? We do this by creating interview questions that we think you might be asked. You can be a motivator and a positive communicator in any situation at work! There are also a couple of blogs that I follow including Transport Data and Transport Now. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. I am not the type of personality to be pushed around on the job. I will always be myself and keep my integrity first. ", "I find myself getting along with most people at work. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Most frequently, I read Pavement Publications. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . Any current certificates and tickets are helpful to bring with you to the interview. Most companies in the transportation infrastructure industry need to be very cautious about who they hire. Would you mind sharing with me your favorite source for transportation-related news?". What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Privacy Policy ", "I am currently making $100,000 per year with two bonus opportunities. United Arab Emirates We will get enough time to answer the question and no need to be hurry. I have multiple safety-related tickets including X, Y, and Z. focused in Specialized Sales, Merchandising and Marketing Operations. . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Followed by 2 technical ,1 managerial round. This allows us to improve and customize your browsing experience. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. "For the past four years I have been working with ABC, in the private sector. Ethical dilemmas in the workplace will come up from time to time. You have likely gained many valuable skills in your career. There are many options for communication software and messaging applications. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Please enable Cookies and reload the page. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! If it's something that catches me by surprise, I usually ask for clarification. ", "I am looking for a long-term career opportunity within the transportation industry. Job Location: Dubai, United Arab Emirates. In my current position, I have had zero accidents in 3 years. A potential employer will often base their offer on your current salary. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Offering ground handling, cargo, travel, and flight catering services in 35. However, being a dynamic leader can make you a proponent for change in the organization. Talk to the interviewer about this specific task and what it meant to you. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security Are you able to be productive in any environment? ", "I try to leave the small, quick tasks for last. - How long has this role been vacant? The process took 1 week. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. My co-worker wanted to go home, and he suggested that I lie about our count. "If given a choice, I would leave my documentation tasks for last. I planned four social events per year, and the turnout was always wonderful. ", "I have a balance of experience between public and private transportation. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Dubai 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Getting passengers through check points and to terminals quickly and safely. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Downvote 4. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. Have a question or concern? ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. I was also processed for final interview. It's great to see their excitement for what's to come, and their passion for the industry. First you will have an assessment test which is basically you need tackle the time limit. My criminal record is clean as is my drivers' abstract. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It felt great to accomplish so much and receive recognition for my dedication. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Excellent time management skills combined with a superior knowledge of the customer service industry . and Terms of Service apply. 1.Technical 2 technical 3 managerial 3 round of interview. Free interview details posted anonymously by Dnata interview candidates. Dubai This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Read our Terms of Use for more information. questo messaggio, invia un'email all'indirizzo To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Wir entschuldigen uns fr die Umstnde. Dates shown above are approximate. We do not have advertisements on our pages but we do try to make money through paid-memberships. ", "I fully understand why a complete background check is required in this field of work. Every new dnata employee, regardless of location or company, receives consistent training on their first day. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. I applied online. Very easy, nothing to hard. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. We are sorry for the inconvenience. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Close your answer by asking the interviewer if they would like to see you take a particular course. Ask me what a JSON or API is and I will tell you exactly what it is. naar Timezone:{%selectedMarker.timeZone%} People cannot deny the ways that you impact their life, regardless of how they feel about you.". Therefore, any date prior to 2019 might not be accurate. Se continui a visualizzare ", "Yes, I have been asked to lie on the job before. Discuss your preferences with the interviewer. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . First, we get everyone off to a common start. Cambata Aviation Pvt Ltd. 2015 - 20169 . I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Are there particular types of situations that you find distracting? I have been in the industry 7+ years. With that said, I love to learn about new resources. Our team started to complete most of the tasks when it came to group projects. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. We understand that discretion is one of the measures of excellence. Amongst other general interview questions, I was tested on what do acronyms stand for. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Interviewed through hireview app. Maybe they were unmotivated or preoccupied with their personal life. I applied online. I have been in the industry 7+ years. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Als u dit bericht blijft zien, stuur dan een e-mail I was asked did I google it? ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. - Is this a replacement search or a newly created role? ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. "I handle stress very well, and when you call my references, they will attest to this fact. "I understand that your work environment is very collaborative. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". If hired at Dnata you can be assured that I would exceed your safety expectations. "I naturally take on a leader and mentor-ship type of role with my co-workers. Share with the interviewer which skills you value the most. I am self-driven and have no problem taking the initiative to get the job done. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Clark Freeport Zone The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. If so - be sure to mention those achievements as well! Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. las molestias. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Upvote 14. ", "I would say that I have a demanding task or project, nearly every day. I interviewed at Dnata in Feb 2023. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Followed by 2 technical ,1 managerial round. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Get started with your Free Employer Profile. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. I would much rather be a dynamic leader. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. - What is your favorite part about working here? Answer dates might appear two to three weeks before they were published. My dream would be to earn a leadership role with Dnata down the road.". One to one interview, the process was quite relax. It's a better way to conduct such interview method. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. Take a few minutes to bring your resume to life for the interviewer. Proficiency in spoken and written English. I feel that this particular position would take my career exactly where it should be. At this moment, if I could choose any course to take, I would pick XYZ. Simple and easy to understand the process. "I am always interested in learning more about this industry and the changes that are taking place. Fill out a form. "We recently had a big project within our work center. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Interview questions and answer examples and any other content may be used else where on the site. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? The next question was what does API stand for, which I gave the answer. The you ill have a hirevue interview. Dubai scusiamo se questo pu causarti degli inconvenienti. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . The process took 3 days. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs
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